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Email:sale@pansuen.com

Customer Support

1. Eligibility for Returns

You may initiate a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, used, or not in their original packaging may not be eligible for a refund or may incur a restocking fee.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Customer Service: Reach out to our customer service team at [customer-service@pansuen.com] to inform them about your intent to return the item. Please include your order number and a brief reason for the return.
  • Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with detailed instructions on how to return your item.
  • Packaging: Pack the item securely in its original packaging, including any accessories or documents that came with it.
  • Shipping: Ship the item to the address provided along with the RA number. You are responsible for the return shipping costs, except in cases where the return is due to a defect or an error on our part.

3. Refund Process

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

4. Exchanges

If you need to exchange an item for the same product due to a defect or damage, please contact us at [customer-service@pansuen.com] for further assistance.

5. Exceptions

Our 30-day return policy does not cover the following:

  • Items not in their original condition or packaging.
  • Items that have been used or damaged by the customer.
  • Items returned more than 30 days after delivery.

6. Contact Information

If you have any questions about our return and refund policy, please contact us at [customer-service@pansuen.com] .

Thank you for shopping with Pansuen.com. We appreciate your trust in our products and are committed to ensuring your satisfaction.

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